I had Dalton do work to hook up a split air A/C and found Charlie to be typical of a small family owned business. Very competent, going out of the way to do everything right and make sure it is right, committed to me as customer. I called 2 other companies, and knew they were bigger companies, or into selling and billing. Some of the Yelp reviews suggested as much when I checked later. The words that come to mind is honest, great attitude to do it right, and competent. I will be using them to keep my AC maintained and for any work I need.